Get industry-leading support whenever, wherever, and however you
need it. 3Gen Data Systems provides the resources you need to
quickly and proactively resolve product-related issues and
questions to help you ensure business continuity and a high
3Gen Data Systems maintains a global network of professional engineers and technicians who provide continuous telephone technical support from its strategically located Support Centers.
3Gen Data Systems offers two levels of customer service: Tier 1 and Tier 2 support. Options include on-site support, on-site spares, project consultation and complete specialized site-support program. Our Global Triage Center provide immediate accessibility to replacement parts.
Learn more about how to reduce risk, lower costs, and speed time-to-business value with expert services and support from 3Gen Data Systems. If you need a parts replacement on any 3Gen Data Systems product that is still under warranty or service plan, contact your local sales representative.
|Unlimited 7x24 Help Desk Support - 1 hour response
|Escalation to 3Gen Data Systems partners Help Desk - Normal Business hours
|Escalation to 3Gen Data Systems partners Help Desk - After Hours*
|Notification of Out of Warranty and End of Life via email
|Access to Firmware Revisions when released via 3Gen website
|Access to 3Gen Data Systems Knowledgebase via the Web
|Return to Factory of all Parts (5-10 business day turn around)
|Advance Exchange of all Parts
|7x24 Emergency Access to Parts Depot (shipping time is location dependent)
|On-site Support Normal Business hours 9-9EST M-F with Two Business Day Response
|On-site Support Normal Business hours 9-9EST M-F with Next Business Day Response
These Support Plan policies do not apply to devices not covered by a Support Plan/Maintenance Agreement.
|3Gen Data Systems